Refund & Complaints Policy

Draft — not legally reviewed. Fields in [BRACKETS] must be completed by the business owner before launch.

Withdrawal: if you did not request immediate access, you may withdraw within the statutory period applicable to you. If you requested immediate access and access began, the withdrawal right for digital content ends as stated at checkout.

Faulty content: if the content does not conform to its description or cannot be accessed, contact [SUPPORT EMAIL]. We will fix the issue, or offer a price reduction or refund where required by law.

Content errors: use “Report a content issue” on any case. Corrections are released as new case versions.

Refund effect: a full refund ends web access. Partial refunds do not end access unless agreed.

Complaints: [COMPLAINTS ADDRESS], response within [N] days. Consumers may also contact [ALTERNATIVE DISPUTE RESOLUTION BODY].